Refund Request

• Refunds can be requested within two weeks of a transaction for accidental or erroneous cash credits.
• The refund will be processed after investigation and credited within two weeks to the payment method used.

Account Cancellation

• To cancel a subscription, users must email from their registered email ID.
• Account balance will be refunded to the chosen payment method (processing fees may apply).
• Bonuses or incentives will be deducted from the balance.
• Account deactivation will prevent participation in contests, but reactivation can be requested later.

Technical Issues

• A 100% refund guarantee is available for errors or losses due to technical issues.
• Evidence must be provided, and only the entry fee will be refunded, not the total potential winnings.

Service Disruption

• Skkily is not liable for game cancellations due to factors beyond control, and no refunds will be issued.

Failed Account Validation

• Accounts may be suspended if user information cannot be validated, and balances will be refunded to the payment method.

Cancellation of Promotions

• Contests, offers, and promotions may be canceled without notice, but the entry fee will be refunded where applicable.

Voluntary Account Termination

• Users can terminate accounts by emailing. Refunds will be issued minus any bonuses or promotional amounts.

Inactive Account Forfeiture

• Accounts inactive for over 365 days with unused balances will be forfeited if not activated after reminders.

Contact Support

• For assistance, users can contact Skkily support via email from their registered email ID.